FREQUENTLY ASKED QUESTIONS

What sets Saint Stone apart is our personalised no-obligations design process that enables you to be 100% confident in the product you're creating prior to any deposit, combined with exceptional value for luxury jewellery of the highest quality. You can read more about what sets us apart here.

Yes. Bespoke luxury jewellery is our primary service. Every piece of Saint Stone jewellery is unique to you, because it's 100% tailor-made for you. When you place an order with us, we custom-make the jewellery to your exact specifications, so you know it'll be perfect.

Yes. Bespoke luxury jewellery is our primary service. Every piece of Saint Stone jewellery is unique to you, because it's 100% tailor-made for you. When you place an order with us, we custom-make the jewellery to your exact specifications, so you know it'll be perfect.

It usually takes 4-8 weeks for standard pieces like a solitaire engagement ring. More intricate designs, with detailed metalwork, engravings, or multiple stones may take a bit longer. We will advise on timings during the consultation process. Talk to us if you need your jewellery sooner and we will do everything we can to assist you.

Our pieces are carefully hand-made by our master jewellers, so we never cut corners when it comes to quality. However, we will do everything we can to help you to get your jewellery as soon as you need it. Mention it in your consultation with us and we will work through timelines with you.

We offer a complimentary ring sizing kit to take the guess work out of shopping online. Our ring sizing kit is usually ready to ship and should arrive within a few days. Once received, simply follow the instructions and let us know your size. Read our blog on determining ring-sizing where we dispel some common myths, and provide some reliable tips on how to determine ring-size - including if you're secretly shopping for an engagement ring for your partner.

Yes, we can ship all over the world.

Yes, we use insured shipping, and signature required on delivery. So you can rest assured that your investment in your your jewellery is safeguarded until its in your hands.

Yes. All orders are sent with a signature required on delivery, to protect your investment.

We offer a complimentary ring sizing kit to take the guess work out of shopping online. Our ring sizing kit is usually ready to ship and should arrive within a few days. Once received, simply follow the instructions and let us know your size. Read our blog on determining ring-sizing where we dispel some common myths, and provide some reliable tips on how to determine ring-size - including if you're secretly shopping for an engagement ring for your partner.

To determine bracelet size, you will need a flexible measuring tape. Simply obtain the wrist measurement that is your preferred fit (snug, comfort, or loose) and tell us - and we can make your bracelet to your exact specifications.

Yes. Tell us your preferred length and we will make your chain to your exact specifications.

We most-commonly work with 18ct and 14ct gold, silver, and platinum.

All of our diamonds come with GIA certification, so you can be sure of the authenticity of the carat weight, cut, colour, and clarity.

Minimize exposure to tarnishing agents:

• Avoid wearing jewelry in the shower, pool, or during workouts.
  
• Remove jewelry before applying lotions, perfumes, or hairspray.

Proper storage:

• Store in a dry, cool place away from humidity.
  
• Keep pieces in separate pouches or compartments to prevent scratches.

Regular cleaning:

• Wipe with a soft cloth after each wear.
  
• Use a polishing cloth to restore shine.
  
• For delicate designs, consider professional cleaning.

Send us an email at support@saint-stone.com. We usually respond within one day.