At Saint Stone, we want you to feel confident in your purchase. Please review the following guidelines regarding returns, exchanges, warranties, and repairs.Refunds & ExchangesEligibility

• Returns must include proof of purchase, all original packaging, certificates, and documentation.
• Items must be unused, unworn, and in their original condition.
• For health and safety reasons, pierced earrings are non-returnable.
• Custom, bespoke, engraved, or altered items are final sale and not eligible for return. Exchanges may be offered at our discretion.
  
  

Return Window

• Eligible items may be returned within 15 days of delivery.
• Exchanges may be requested within 30 days of delivery, subject to availability.
  
  

Process

• To initiate a return, please contact us at [support email] for authorization.
  
  
• Items must be shipped back with tracking and insurance at the customer’s expense unless the return is due to our error.
  
  
• Once received, all returns are inspected. We reserve the right to refuse a refund or deduct costs if items show wear, damage, or missing components.
  
  
• If approved, refunds will be issued to the original payment method within 7–10 business days, minus any shipping charges.
  
  

Our Responsibility

• If you receive the wrong item, a defective piece, or a product damaged during transit, we will cover return shipping and issue a full refund or replacement at no additional cost.
  
  

WarrantyWe stand behind the quality of our craftsmanship.

• Coverage: Each Saint Stone piece is covered against manufacturing defects in material or workmanship for 12 months from the date of purchase.
• Exclusions: This warranty does not cover normal wear and tear, loss, theft, product misuse, or damage resulting from unauthorized repairs or alterations.
• Claim Process: To request a warranty evaluation, please contact us at [support email] with your order details. Items must be returned with proof of purchase for assessment.

If a defect is confirmed under warranty, we will repair or replace the item at no charge. If the issue falls outside warranty coverage, repair services may be offered at a reasonable cost.RepairsWe offer professional repair services to extend the life of your jewelry.

• Out-of-Warranty Repairs: Fees apply for repairs after the warranty period or for damage not covered under warranty. A repair estimate will be provided for approval before work begins.
• Shipping Repairs: Customers are responsible for securely shipping items for repair with tracking and insurance. Return shipping fees will be quoted at the time of service.